Reaching us should never feel complicated, and this page exists to make sure every question, order concern, or general enquiry finds its way to a real person quickly. Whether you are checking on a delivery timeline, asking about a specific fabric, or simply want to know more about an upcoming collection, our support team reads every message that comes through.
Ways to Reach Us
Email remains the most reliable way to contact our team, and messages are typically answered within one business day. For order-specific questions, including your order number in the message helps our team locate the details faster and respond with an accurate answer the first time.
What We Can Help With
Our support team handles a wide range of questions, including order status updates, sizing guidance, exchange and return requests, payment issues, and general product questions about fabric, fit, or care. If you are unsure whether a query falls under customer support, reach out anyway — we would rather help than have a shopper left without an answer.
Before You Write In
Checking our FAQ and policy pages first often answers common questions about shipping timelines, return windows, and payment options immediately, saving you the wait for a reply. That said, if anything remains unclear after checking those pages, sending us a message is always the right next step.
Response Times
We aim to respond to every message within one business day, though during sale periods or festive seasons response times may run slightly longer given increased order volumes. Rest assured that every message is read and answered in the order it was received.
Order Support
If your concern relates to a specific order, having your order confirmation email on hand when you write in helps our team pull up the relevant details immediately and provide a faster, more accurate response to your question.
Feedback and Suggestions
Beyond order support, we genuinely welcome feedback about the shopping experience, product range, and website itself. Suggestions from shoppers directly shape decisions about new arrivals and site improvements, so do not hesitate to share thoughts even outside of a specific order issue.
We look forward to hearing from you and helping however we can.
Business Hours
Our support team is generally available throughout standard business hours across the week, with messages sent outside these hours picked up first thing the next working day. We try to keep response times consistent regardless of when a message comes in, so there is no need to worry about timing your enquiry around specific hours.
A Team That Listens
Behind every response is a real person reviewing your specific question rather than a generic auto-reply, which means slightly longer response times during busy periods but genuinely more accurate, helpful answers when they do arrive.
Stay Connected
Following our updates helps you stay informed about new arrivals, seasonal sales, and restocks on popular styles, so you never miss a piece you had your eye on. We regularly refresh the catalogue with new colours and designs across every category.