Refund & Return Policy
Last updated: June 2026
At Fashion Store, your satisfaction is our priority. We offer a clear and fair return and refund policy to ensure a worry-free shopping experience.
Return Eligibility
You may return a product within 7 days of delivery if it meets the following conditions: the item is unused, unwashed, and in its original condition; all original tags and packaging are intact; the product has a manufacturing defect, is damaged in transit, or is different from what was ordered.
Non-Returnable Items
The following items are not eligible for return: items that have been used, washed, or altered; items without original packaging or tags; items purchased during final sale or special promotions (unless defective); innerwear and personal hygiene products for health and safety reasons.
How to Initiate a Return
To start a return, contact our support team at support@fashion.azmjobs.com within 7 days of delivery. Include your order number, reason for return, and photos of the product (required for damage/defect claims). Our team will respond within 2 business days with further instructions.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued via the original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI. Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for size or color (subject to availability). If you wish to exchange a product, please mention it when initiating your return request. Exchanges are processed after the returned item is received and verified.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us immediately with photographic evidence. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
For return/refund queries: support@fashion.azmjobs.com
Return Eligibility
Items must be unworn, unwashed, and returned with original tags and packaging intact to qualify for a return or exchange. Products showing signs of wear or missing tags may not be eligible for processing.
How to Initiate a Return
Contact our support team with your order number and reason for return, and we will guide you through the pickup or shipping process depending on your location and the specific item involved.
Refund Timelines
Once a returned item passes quality inspection, refunds are typically processed within a stated number of business days, with the amount credited back to your original payment method or as store credit, depending on the option selected.
Non-Returnable Items
Certain items, particularly those marked as final sale or intimate wear for hygiene reasons, may not be eligible for return. Product pages will indicate clearly if an item falls into this category.
Exchange Preferences
If you’d prefer an exchange over a refund, mention this when initiating your return request, and we’ll do our best to arrange a swap for the size or item you actually need, subject to stock availability.
Support Throughout the Process
Our support team remains available throughout the return process to answer questions and resolve any issues that come up, ensuring the experience stays as smooth as possible from initiation through to refund or exchange completion.